What if I want to make an exchange or want a refund?

We want you to be completely satisfied with your order and wish to resolve any problems you may have. However if you're unhappy with your purchase, please contact our customer service team who will advise further.


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    I've been emailing you over last 2days to cancel Order No.5369586 for €41.08 which you put through in error! I just rang the UK Customer Service line, only to be told by Niall that he can't do anything?? I ONLY need Order No.5369756 total €35.18! Please HELP as soon as you can
    Nuala Ryan

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    Ajay Landa

    When i print my return off, for the order number, do i put u order number or product code? Also how would u know what product i want to return?

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    Hugh Kerr

    I ordered 2 perfumes for Christmas, one bottle arrived cracked and had leaked everywhere.

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    I haven’t received the delivery yet. My order number is 5951175 . And also I received a email from Royal Mail the delivery has been made today. Can someone respond me what is going on. I ordered it for my partner to give him on the Valentine’s Day and it’s my first order from fragrance direct and I am very much disappointed what is happening with the delivery.
    I need to know what is happening when I pay for the delivery to receive it within 2-3 days and I still have no idea what is going on.
    Please contact me as soon as possible on my number 07550749757. I have sent a email but with no response yet, can someone contact me

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    Jessica cooney

    Hi I ordered sun lotion and in picture it had spf 20 but when arrived it’s spf 50 no good to me can I return?

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    Emma Arthurs-Newman

    I appear to have a faulty spray nozzle, it doesn’t spray the contents, it does come out but in a stream.... (Vera Wang for men) I no longer have the packaging as it was disposed of, I have cleaned the nozzle to no effect

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