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What if I want to make an exchange or want a refund?

We want you to be completely satisfied with your order and wish to resolve any problems you may have. If, however, you are in any way unhappy with your purchase we will promptly exchange the item, issue a credit or issue a refund for you.

4 Comments

  • Avatar
    pups121

    I WANT TO RETURN THIS ORDER AS A FAMILY MEMBER HAS PASSED AWAY AND WE WILL NOT CELEBRATING XMAS. I REQUIRE A REFUND. CAN YOU FORWARD THE RETURN ADDRESS. THANKS

  • Avatar
    destiny57uk

    Hi, can I request a returns form
    Please as I wish to return a present that is no longer needed thank you

  • Avatar
    Karlo Brdek

    Where can I fill a complaint?

  • Avatar
    Sam Williamson

    Hi All, Unfortunately we cannot reply to individual comments. Please forward any queries to help@fragrancedirect.co.uk and we will try and help asap.

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